Props

I am always surprised how things work out when I request "special" customer service from a store. Somehow this weekend I lost a small wallet that I carry my drugstore "fake" money in. It was quite a bummer because I had $11 in CVS money and $10 in Rite Aid money...which can go a long way at a drugstore. I figured CVS would be able to reissue my money...they are always so accomodating. I had heard Rite Aid does not reissue rewards. So this morning I called...and the outcome:


CVS: even though my "money" shows up on the website when I log in under my account the lady on the phone says she can only reissue my $1 reward, not my $10 one. I am shocked and really bummed.


Rite Aid: based on everything I read online I wasn't even going to try. But they have an instant chat where you can talk to a customer service person. I told her I lost my $10 heart healthy reward and wanted to know if it could be reprinted. Without hesitation she said she could mail it to me (but they generally do not reissue them).


So I only lost $10 now instead of $21 and my loyalty has slightly shifted towards Rite Aid. Now if I can only find a way to get back some of that "losing my mind" feeling from losing the wallet in the first place.


And since I have no picture to go along with that story...